NationStar Mortgage: Reps and customer service managers won't return...
A NationStar Mortgage customer review by GetHuman user ~Continuously ignored from November 21st, 2017
Background on ~Continuously ignored's case
GetHuman: ~Continuously ignored - can you tell our other NationStar Mortgage customers when your case took place?
~Continuously ignored: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Continuously ignored a list of common NationStar Mortgage problems)
~Continuously ignored: "Eligibility question" was why I was trying to call.
~Continuously ignored's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Continuously ignored: Reps and customer service managers won't return calls or keep their word in basic business practices, most frustrating company I have ever had to deal with in my life!!!
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
~Continuously ignored: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Continuously ignored: I'd give them a four out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
~Continuously ignored: For that I would say one out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
~Continuously ignored: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Continuously ignored taken from his NationStar Mortgage customer service problem that occurred on November 13th, 2017.