NationStar Mortgage: Terrible foreign relations. I ask for a manage...
A NationStar Mortgage customer review by GetHuman user ~Harry Reames from November 26th, 2017
Background on ~Harry Reames's case
GetHuman: ~Harry Reames - can you tell our other NationStar Mortgage customers when your case took place?
~Harry Reames: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Harry Reames a list of common NationStar Mortgage problems)
~Harry Reames: "Repayment question" was why I was trying to call.
~Harry Reames's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Harry Reames: Terrible foreign relations. I ask for a manager b*c I know this flunkie won't be able to help me only to get disconnected.
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
~Harry Reames: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Harry Reames: I'd give them a three out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
~Harry Reames: For that I would say four out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
~Harry Reames: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Harry Reames taken from his NationStar Mortgage customer service problem that occurred on November 19th, 2017.