NationStar Mortgage: Very frustrating trying to get thru to the insu...
A NationStar Mortgage customer review by GetHuman user ~better things to do from November 20th, 2017
Background on ~better things to do's case
GetHuman: ~better things to do - can you tell our other NationStar Mortgage customers when your case took place?
~better things to do: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~better things to do a list of common NationStar Mortgage problems)
~better things to do: "Eligibility question" was why I was trying to call.
~better things to do's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~better things to do: Very frustrating trying to get thru to the insurance department-far too time consuming-not customer friendly.
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
~better things to do: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~better things to do: I'd give them a one out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
~better things to do: For that I would say five out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
~better things to do: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~better things to do taken from his NationStar Mortgage customer service problem that occurred on November 14th, 2017.