NationStar Mortgage: Went from getting a person who went on to put m...
A NationStar Mortgage customer review by GetHuman user ~not bubba from November 16th, 2017
Background on ~not bubba's case
GetHuman: ~not bubba - can you tell our other NationStar Mortgage customers when your case took place?
~not bubba: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~not bubba a list of common NationStar Mortgage problems)
~not bubba: "Update account information" was why I was trying to call.
~not bubba's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not bubba: Went from getting a person who went on to put me on hold for over two hours. Never did get anyone to help me with my problem on round *.
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
~not bubba: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not bubba: I'd give them a four out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
~not bubba: For that I would say one out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
~not bubba: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not bubba taken from his NationStar Mortgage customer service problem that occurred on November 13th, 2017.