National City Mortgage: The means of communication with these people is...
A National City Mortgage customer review by GetHuman user ~wordfactory from November 8th, 2017
Background on ~wordfactory's case
GetHuman: ~wordfactory - can you tell our other National City Mortgage customers when your case took place?
~wordfactory: Yup. It was middle of the night, on November 4th.
GetHuman: Did you reach out to National City Mortgage, and if so, how?
GetHuman: And which of these common National City Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~wordfactory a list of common National City Mortgage problems)
~wordfactory: "Extension" was why I was trying to call.
~wordfactory's review of National City Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's National City Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wordfactory: The means of communication with these people is LAUGHABLE. The only reason I got to talk w*a human being is that someone on this site recommended not saying ANYTHING on the phone tree despite its prompts. National City Mortgage has THE WORST customer service imaginable.
GetHuman: Let's quantify your experience contacting National City Mortgage. On a scale of 1 to 5, how easy is it go get help on a National City Mortgage problem?
~wordfactory: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wordfactory: I'd give them a three out of five on communication.
GetHuman: And what about National City Mortgage's ability to quickly and effectively address your problem?
~wordfactory: For that I would say two out of five.
GetHuman: And finally- any advice for other National City Mortgage customers?
~wordfactory: Call them early in the day or late. Don't forget any personal or account information you might need for National City Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wordfactory taken from his National City Mortgage customer service problem that occurred on November 4th, 2017.
National City Mortgage
3.50 of 5 stars | 7 reviews
~wordfactory's National City Mortgage Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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