National Grid (formerly KeySpan): Their customer service staff are either incredi...
A National Grid (formerly KeySpan) customer review by GetHuman user GetHuman-139003 from November 13th, 2017
Background on GetHuman-139003's case
GetHuman: GetHuman-139003 - can you tell our other National Grid (formerly KeySpan) customers when your case took place?
GetHuman-139003: Yup. It was evening, on November 5th.
GetHuman: Did you reach out to National Grid (formerly KeySpan), and if so, how?
GetHuman: And which of these common National Grid (formerly KeySpan) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-139003 a list of common National Grid (formerly KeySpan) problems)
GetHuman-139003: "Setup service" was why I was trying to call.
GetHuman-139003's review of National Grid (formerly KeySpan) customer service
GetHuman: So how would you sum up your experience for GetHuman's National Grid (formerly KeySpan) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-139003: Their customer service staff are either incredibly stupid or are liars. Unbelievably poor service. They are uninformative, give wrong information and then try to cover it up. It's like dealing with * year old psychopaths.
GetHuman: Let's quantify your experience contacting National Grid (formerly KeySpan). On a scale of 1 to 5, how easy is it go get help on a National Grid (formerly KeySpan) problem?
GetHuman-139003: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-139003: I'd give them a three out of five on communication.
GetHuman: And what about National Grid (formerly KeySpan)'s ability to quickly and effectively address your problem?
GetHuman-139003: For that I would say two out of five.
GetHuman: And finally- any advice for other National Grid (formerly KeySpan) customers?
GetHuman-139003: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for National Grid (formerly KeySpan) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-139003 taken from his National Grid (formerly KeySpan) customer service problem that occurred on November 5th, 2017.