Nautica: So far I have spent over an hour and a half wit...
A Nautica customer review by GetHuman user ~stina from November 25th, 2017
Background on ~stina's case
GetHuman: ~stina - can you tell our other Nautica customers when your case took place?
~stina: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Nautica, and if so, how?
GetHuman: And which of these common Nautica customer issues best describes the reason you wanted to talk to them?
(Shows ~stina a list of common Nautica problems)
~stina: "Make a purchase" was why I was trying to call.
~stina's review of Nautica customer service
GetHuman: So how would you sum up your experience for GetHuman's Nautica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stina: So far I have spent over an hour and a half with those folks on the phone and still no resolution to my problem. All I keep hearing is apologies for keeping me on hold for so long. No decision makers can be located! They are always "still researching the problem." AAHHH Never again.
GetHuman: Let's quantify your experience contacting Nautica. On a scale of 1 to 5, how easy is it go get help on a Nautica problem?
~stina: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stina: I'd give them a two out of five on communication.
GetHuman: And what about Nautica's ability to quickly and effectively address your problem?
~stina: For that I would say one out of five.
GetHuman: And finally- any advice for other Nautica customers?
~stina: Call them early in the day or late. Don't forget any personal or account information you might need for Nautica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stina taken from his Nautica customer service problem that occurred on November 22nd, 2017.
Nautica
1.00 of 5 stars | 3 reviews
~stina's Nautica Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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