Navient: Horrible if you are a cosigner and the primary...
A Navient customer review by GetHuman user ~Anonymous from November 20th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Navient customers when your case took place?
~Anonymous: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Navient problems)
~Anonymous: "Eligibility question" was why I was trying to call.
~Anonymous's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Horrible if you are a cosigner and the primary defaults. For five years I have had trouble finding out info on this loan I am shoving **** to each month, because I am not the primary. Just last night, after many phone confrontations with SM over the last * yrs, it was determined that a key puncher entered my birth date wrong and that is why I have been unable to establish an online account to easily monitor if my money is going to the loan. Funny, with their incorrect info, they had no problem reporting to my credit when my ex defaulted on this school loan. They also hold my checks for as long as possible before crediting the account....helps in interest collections (that's a fraudulent business practice). If you want to pay by phone to ensure an immediate credit...** bucks each time...And if you do autopay, Sallie Mae will keep collecting when your loan is already paid off...you have to take it up with your bank. Stupid for me to cosign for my then husband* however, SM has been at
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Navient customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Navient customer service problem that occurred on November 19th, 2017.