Navient: I usually get someone that doesn't speak englis...

A Navient customer review by GetHuman user ~jmc from November 14th, 2017

Background on ~jmc's case

GetHuman: ~jmc - can you tell our other Navient customers when your case took place?
~jmc: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to Navient, and if so, how?
~jmc: I used the 877-770-4157 number I found for on the GetHuman Navient customer phone number page I was on: Navient Customer Service Phone Number
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~jmc a list of common Navient problems)
~jmc: "Eligibility question" was why I was trying to call.

~jmc's review of Navient customer service

GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jmc: I usually get someone that doesn't speak english very well and this time around I was in contact with a knowledgeable, helpful customer service rep
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~jmc: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jmc: I'd give them a two out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~jmc: For that I would say three out of five.
GetHuman: And finally- any advice for other Navient customers?
~jmc: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jmc taken from his Navient customer service problem that occurred on November 10th, 2017.

Navient

2.53 of 5 stars | 157 reviews

~jmc's Navient Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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