Navient: My phone says I've been on this call for ** min...
A Navient customer review by GetHuman user ~I just had a simple question from November 25th, 2017
Background on ~I just had a simple question's case
GetHuman: ~I just had a simple question - can you tell our other Navient customers when your case took place?
~I just had a simple question: Yes. It was late at night, on November 16th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~I just had a simple question a list of common Navient problems)
~I just had a simple question: "Payment Arrangement" was why I was trying to call.
~I just had a simple question's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I just had a simple question: My phone says I've been on this call for ** minutes and counting. I've lost track of the number of times the girl put me on hold. I called to find out about my in-school deferment. When I finally asked to speak with a supervisor, she put me on hold and hasn't returned. The musak ran out but the clock is still ticking.
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~I just had a simple question: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I just had a simple question: I'd give them a three out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~I just had a simple question: For that I would say five out of five.
GetHuman: And finally- any advice for other Navient customers?
~I just had a simple question: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I just had a simple question taken from his Navient customer service problem that occurred on November 16th, 2017.