Navient continues to apply my paymen to the wr...
A Navient customer review by GetHuman user GetHuman-tchestn from December 1st, 2017
Background on GetHuman-tchestn's case
GetHuman: GetHuman-tchestn - can you tell our other Navient customers when your case took place?
GetHuman-tchestn: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tchestn a list of common Navient problems)
GetHuman-tchestn: "Update account information" was why I was trying to call.
GetHuman-tchestn's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tchestn: Navient continues to apply my paymen to the wrong loan , then want to charge me late fees
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-tchestn: I have. * accounts , one for Fed loan another for private - only paying on fed now - other deferred until *****So insread of applying money they receive from me for Fed loan they apply to deferred private loan . *then begin to call and blame me for what they have done .
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
GetHuman-tchestn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tchestn: I'd give them a five out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
GetHuman-tchestn: For that I would say five out of five.
GetHuman: And finally- any advice for other Navient customers?
GetHuman-tchestn: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tchestn taken from his Navient customer service problem that occurred on November 23rd, 2017.