Navient: The staff entered my birthday wrong and then wa...
A Navient customer review by GetHuman user ~sallie mae sucks from November 5th, 2017
Background on ~sallie mae sucks's case
GetHuman: ~sallie mae sucks - can you tell our other Navient customers when your case took place?
~sallie mae sucks: Yeah. It was afternoon, on October 26th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~sallie mae sucks a list of common Navient problems)
~sallie mae sucks: "Renegotiate Repayments" was why I was trying to call.
~sallie mae sucks's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sallie mae sucks: The staff entered my birthday wrong and then wanted me to send in drivers license & social security card! not professional at ALL!!
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~sallie mae sucks: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sallie mae sucks: I'd give them a four out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~sallie mae sucks: For that I would say three out of five.
GetHuman: And finally- any advice for other Navient customers?
~sallie mae sucks: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sallie mae sucks taken from his Navient customer service problem that occurred on October 26th, 2017.