Neato.com: They answered my question the same day, even th...
A Neato.com customer review by GetHuman user ~aclezotte from November 25th, 2017
Background on ~aclezotte's case
GetHuman: ~aclezotte - can you tell our other Neato.com customers when your case took place?
~aclezotte: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Neato.com, and if so, how?
GetHuman: And which of these common Neato.com customer issues best describes the reason you wanted to talk to them?
(Shows ~aclezotte a list of common Neato.com problems)
~aclezotte: "Track order" was why I was trying to call.
~aclezotte's review of Neato.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Neato.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aclezotte: They answered my question the same day, even though I emailed them on Thanksgiving. Their response fixed one of the two issues I had with the product, but they never responded about the second issue.
GetHuman: Let's quantify your experience contacting Neato.com. On a scale of 1 to 5, how easy is it go get help on a Neato.com problem?
~aclezotte: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aclezotte: I'd give them a three out of five on communication.
GetHuman: And what about Neato.com's ability to quickly and effectively address your problem?
~aclezotte: For that I would say two out of five.
GetHuman: And finally- any advice for other Neato.com customers?
~aclezotte: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Neato.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aclezotte taken from his Neato.com customer service problem that occurred on November 21st, 2017.
Neato.com
3.00 of 5 stars | 3 reviews
~aclezotte's Neato.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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