Netflix: Austin was very knowledgeable and professional...
A Netflix customer review by GetHuman user ~Bradford Devine from November 11th, 2017
Background on ~Bradford Devine's case
GetHuman: ~Bradford Devine - can you tell our other Netflix customers when your case took place?
~Bradford Devine: Yes I can. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Bradford Devine a list of common Netflix problems)
~Bradford Devine: "Setup service" was why I was trying to call.
~Bradford Devine's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bradford Devine: Austin was very knowledgeable and professional. He solved our problem at once and explained how to fix the problem ourselves. Thank you!!!
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Bradford Devine: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bradford Devine: I'd give them a two out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Bradford Devine: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Bradford Devine: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bradford Devine taken from his Netflix customer service problem that occurred on November 2nd, 2017.