Called because netflix didn't except card onlin...
A Netflix customer review by GetHuman user ~Unsatisfied customer from November 17th, 2017
Background on ~Unsatisfied customer's case
GetHuman: ~Unsatisfied customer - can you tell our other Netflix customers when your case took place?
~Unsatisfied customer: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfied customer a list of common Netflix problems)
~Unsatisfied customer: "Complaint" was why I was trying to call.
~Unsatisfied customer's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfied customer: Called because netflix didn't except card online. My emails said it updated my account. Operator didn't make sense I know I have suffient funds on my card. Ripped me off. Now no netflix and charged my card *x. Never had a problem and had this account for some time now.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Unsatisfied customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfied customer: I'd give them a four out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Unsatisfied customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Unsatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfied customer taken from his Netflix customer service problem that occurred on November 13th, 2017.