Netflix: I have to use public computer,and no reasonable...

A Netflix customer review by GetHuman user ~none of your business from November 23rd, 2017

Background on ~none of your business's case

GetHuman: ~none of your business - can you tell our other Netflix customers when your case took place?
~none of your business: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Netflix, and if so, how?
~none of your business: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~none of your business a list of common Netflix problems)
~none of your business: "Streaming or Download Trouble" was why I was trying to call.

~none of your business's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~none of your business: I have to use public computer,and no reasonable options were afforded me. I didn't have my credit card anymore as it went bye-bye at the bank due to security breach. You won't get paid due to the fact I couldn't update my information.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~none of your business: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~none of your business: I'd give them a two out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~none of your business: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~none of your business: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~none of your business taken from his Netflix customer service problem that occurred on November 22nd, 2017.


3.85 of 5 stars | 636 reviews

~none of your business's Netflix Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netflix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netflix in any way.

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