Netflix: I still will not alow me to watch any thing not...
A Netflix customer review by GetHuman user ~anthony mora from November 27th, 2017
Background on ~anthony mora's case
GetHuman: ~anthony mora - can you tell our other Netflix customers when your case took place?
~anthony mora: Yes. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~anthony mora a list of common Netflix problems)
~anthony mora: "Update account information" was why I was trying to call.
~anthony mora's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anthony mora: I still will not alow me to watch any thing not even cartoons . canceled services . would love to keep . I had ** minutes load times . customer service was great she waited with me for it to load * times . Poor girl even went into overtime .
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~anthony mora: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anthony mora: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~anthony mora: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~anthony mora: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anthony mora taken from his Netflix customer service problem that occurred on November 25th, 2017.