Netflix was billing me the entire year while I...

A Netflix customer review by GetHuman user ~Dick from November 24th, 2017

Background on ~Dick's case

GetHuman: ~Dick - can you tell our other Netflix customers when your case took place?
~Dick: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Netflix, and if so, how?
~Dick: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
Shows ~Dick a list of common Netflix problems
~Dick: "Pay bill" was why I was trying to call.

~Dick's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dick: Netflix was billing me the entire year while I thought all had been cancelled & had not viewed a movie since JAN. Theey rebated * months only & cancelled going forward.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Dick: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dick: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Dick: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Dick: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dick taken from his Netflix customer service problem that occurred on November 19th, 2017.

Netflix

3.85 of 5 stars | 636 reviews
Netflix ReviewsNetflix's Phone NumberAll Netflix contact infoGeneral Netflix customer service info
~Dick's Netflix Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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