Netflix: Not at all helpful to solve my problem. After...

A Netflix customer review by GetHuman user ~Not a happy camper from November 23rd, 2017

Background on ~Not a happy camper's case

GetHuman: ~Not a happy camper - can you tell our other Netflix customers when your case took place?
~Not a happy camper: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Netflix, and if so, how?
~Not a happy camper: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Not a happy camper a list of common Netflix problems)
~Not a happy camper: "Setup service" was why I was trying to call.

~Not a happy camper's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not a happy camper: Not at all helpful to solve my problem. After * phone calls and countless minutes on hold, they said they would email me s*steps to solve problem. That email was no different that what I did before I called customer service.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Not a happy camper: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not a happy camper: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Not a happy camper: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Not a happy camper: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not a happy camper taken from his Netflix customer service problem that occurred on November 13th, 2017.


3.85 of 5 stars | 636 reviews

~Not a happy camper's Netflix Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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