We so much enjoy Netflix and always hate the wa...

A Netflix customer review by GetHuman user GetHuman-319070 from November 26th, 2017

Background on GetHuman-319070's case

GetHuman: GetHuman-319070 - can you tell our other Netflix customers when your case took place?
GetHuman-319070: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman-319070: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-319070 a list of common Netflix problems
GetHuman-319070: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-319070's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319070: We so much enjoy Netflix and always hate the wait in between before the next season is released. So happy to hear "House of Cards" is coming this month.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
GetHuman-319070: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319070: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
GetHuman-319070: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
GetHuman-319070: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319070 taken from his Netflix customer service problem that occurred on November 18th, 2017.

Netflix

3.85 of 5 stars | 636 reviews
Netflix ReviewsNetflix's Phone NumberAll Netflix contact infoGeneral Netflix customer service info
GetHuman-319070's Netflix Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netflix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netflix in any way.
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