Netflix: asked why they never update movies....was told...

A Netflix customer review by GetHuman user GetHuman-15741 from November 25th, 2017

Background on GetHuman-15741's case

GetHuman: GetHuman-15741 - can you tell our other Netflix customers when your case took place?
GetHuman-15741: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman-15741: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-15741 a list of common Netflix problems)
GetHuman-15741: "Service problem" was why I was trying to call.

GetHuman-15741's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-15741: asked why they never update movies....was told to wait and see what we do in * months..that was * months ago..also what happened to my horror section?? I no longer have they **** now...
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
GetHuman-15741: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-15741: I'd give them a three out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
GetHuman-15741: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
GetHuman-15741: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-15741 taken from his Netflix customer service problem that occurred on November 19th, 2017.


3.85 of 5 stars | 636 reviews

GetHuman-15741's Netflix Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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