Netflix: very helpful once I found the right number the...
A Netflix customer review by GetHuman user ~Sewing Queen from November 28th, 2017
Background on ~Sewing Queen's case
GetHuman: ~Sewing Queen - can you tell our other Netflix customers when your case took place?
~Sewing Queen: Sure. It was morning, on November 26th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Sewing Queen a list of common Netflix problems)
~Sewing Queen: "Streaming or Download Trouble" was why I was trying to call.
~Sewing Queen's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sewing Queen: very helpful once I found the right number the one on the website is wrong, it only gives you promotions.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Sewing Queen: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sewing Queen: I'd give them a two out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Sewing Queen: For that I would say three out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Sewing Queen: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sewing Queen taken from his Netflix customer service problem that occurred on November 26th, 2017.