Neutrogena: Complaint of product
A Neutrogena customer review by GetHuman user GetHuman-holsontr from December 2nd, 2017
Background on GetHuman-holsontr's case
GetHuman: GetHuman-holsontr - can you tell our other Neutrogena customers when your case took place?
GetHuman-holsontr: Sure. It was middle of the night, on November 28th.
GetHuman: Did you reach out to Neutrogena, and if so, how?
GetHuman: And which of these common Neutrogena customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-holsontr a list of common Neutrogena problems)
GetHuman-holsontr: "Where to buy" was why I was trying to call.
GetHuman-holsontr's review of Neutrogena customer service
GetHuman: So how would you sum up your experience for GetHuman's Neutrogena customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-holsontr: Complaint of product
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-holsontr: I was using one of your products and my skin stung really bad and left a red rash and bumps. Whenever I put makeup on it burns
GetHuman: Let's quantify your experience contacting Neutrogena. On a scale of 1 to 5, how easy is it go get help on a Neutrogena problem?
GetHuman-holsontr: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-holsontr: I'd give them a one out of five on communication.
GetHuman: And what about Neutrogena's ability to quickly and effectively address your problem?
GetHuman-holsontr: For that I would say one out of five.
GetHuman: And finally- any advice for other Neutrogena customers?
GetHuman-holsontr: Call them early in the day or late. Don't forget any personal or account information you might need for Neutrogena to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-holsontr taken from his Neutrogena customer service problem that occurred on November 28th, 2017.
Neutrogena
-1.00 of 5 stars | 73 reviews
GetHuman-holsontr's Neutrogena Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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