New York Life Insurance Company: I wanted Life Claims. The two gentlemen I talk...
A New York Life Insurance Company customer review by GetHuman user GetHuman-323835 from November 28th, 2017
Background on GetHuman-323835's case
GetHuman: GetHuman-323835 - can you tell our other New York Life Insurance Company customers when your case took place?
GetHuman-323835: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to New York Life Insurance Company, and if so, how?
GetHuman: And which of these common New York Life Insurance Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-323835 a list of common New York Life Insurance Company problems)
GetHuman-323835: "Renew coverage" was why I was trying to call.
GetHuman-323835's review of New York Life Insurance Company customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Life Insurance Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-323835: I wanted Life Claims. The two gentlemen I talked to tried and tried to transfer me with no success and could not provide me with a phone number for Life claimms
GetHuman: Let's quantify your experience contacting New York Life Insurance Company. On a scale of 1 to 5, how easy is it go get help on a New York Life Insurance Company problem?
GetHuman-323835: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-323835: I'd give them a five out of five on communication.
GetHuman: And what about New York Life Insurance Company's ability to quickly and effectively address your problem?
GetHuman-323835: For that I would say two out of five.
GetHuman: And finally- any advice for other New York Life Insurance Company customers?
GetHuman-323835: Call them early in the day or late. Don't forget any personal or account information you might need for New York Life Insurance Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-323835 taken from his New York Life Insurance Company customer service problem that occurred on November 18th, 2017.
New York Life Insurance Company
3.50 of 5 stars | 16 reviews
GetHuman-323835's New York Life Insurance Company Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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