New York MTA: Robot didn't understand what I wanted. I was a...
A New York MTA customer review by GetHuman user ~AGreene156 from November 24th, 2017
Background on ~AGreene156's case
GetHuman: ~AGreene156 - can you tell our other New York MTA customers when your case took place?
~AGreene156: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to New York MTA, and if so, how?
GetHuman: And which of these common New York MTA customer issues best describes the reason you wanted to talk to them?
(Shows ~AGreene156 a list of common New York MTA problems)
~AGreene156: "Change booking" was why I was trying to call.
~AGreene156's review of New York MTA customer service
GetHuman: So how would you sum up your experience for GetHuman's New York MTA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AGreene156: Robot didn't understand what I wanted. I was asking for bus maps. The robot hung up the phone. I called several times with the same result. I finally got an agent at a *** number and was appropriately helped.
GetHuman: Let's quantify your experience contacting New York MTA. On a scale of 1 to 5, how easy is it go get help on a New York MTA problem?
~AGreene156: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AGreene156: I'd give them a one out of five on communication.
GetHuman: And what about New York MTA's ability to quickly and effectively address your problem?
~AGreene156: For that I would say five out of five.
GetHuman: And finally- any advice for other New York MTA customers?
~AGreene156: Call them early in the day or late. Don't forget any personal or account information you might need for New York MTA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AGreene156 taken from his New York MTA customer service problem that occurred on November 18th, 2017.