New York State Department of Taxation and Finance: The wait time was supposed to be ** minutes, my...
A New York State Department of Taxation and Finance customer review by GetHuman user ~JVT from November 21st, 2017
Background on ~JVT's case
GetHuman: ~JVT - can you tell our other New York State Department of Taxation and Finance customers when your case took place?
~JVT: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to New York State Department of Taxation and Finance, and if so, how?
GetHuman: And which of these common New York State Department of Taxation and Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~JVT a list of common New York State Department of Taxation and Finance problems)
~JVT: "Account Access" was why I was trying to call.
~JVT's review of New York State Department of Taxation and Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's New York State Department of Taxation and Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JVT: The wait time was supposed to be ** minutes, my actual wait was **. The rep couldn't help me but she did give me a number to call tomorrow!
GetHuman: Let's quantify your experience contacting New York State Department of Taxation and Finance. On a scale of 1 to 5, how easy is it go get help on a New York State Department of Taxation and Finance problem?
~JVT: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JVT: I'd give them a five out of five on communication.
GetHuman: And what about New York State Department of Taxation and Finance's ability to quickly and effectively address your problem?
~JVT: For that I would say four out of five.
GetHuman: And finally- any advice for other New York State Department of Taxation and Finance customers?
~JVT: Call them early in the day or late. Don't forget any personal or account information you might need for New York State Department of Taxation and Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JVT taken from his New York State Department of Taxation and Finance customer service problem that occurred on November 15th, 2017.