New York Times: Finally cancelled after numerous problems inclu...
A New York Times customer review by GetHuman user ~Fargo Flash from November 22nd, 2017
Background on ~Fargo Flash's case
GetHuman: ~Fargo Flash - can you tell our other New York Times customers when your case took place?
~Fargo Flash: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to New York Times, and if so, how?
GetHuman: And which of these common New York Times customer issues best describes the reason you wanted to talk to them?
(Shows ~Fargo Flash a list of common New York Times problems)
~Fargo Flash: "Cancel subscription" was why I was trying to call.
~Fargo Flash's review of New York Times customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fargo Flash: Finally cancelled after numerous problems including unresolved billing issues, missed deliveries and unresponsive CSRs. Treat me as a human being and get off the script.
GetHuman: Let's quantify your experience contacting New York Times. On a scale of 1 to 5, how easy is it go get help on a New York Times problem?
~Fargo Flash: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fargo Flash: I'd give them a five out of five on communication.
GetHuman: And what about New York Times's ability to quickly and effectively address your problem?
~Fargo Flash: For that I would say two out of five.
GetHuman: And finally- any advice for other New York Times customers?
~Fargo Flash: Call them early in the day or late. Don't forget any personal or account information you might need for New York Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fargo Flash taken from his New York Times customer service problem that occurred on November 16th, 2017.