New York Times: I put a vacation hold on the paper and it was t...

A New York Times customer review by GetHuman user ~Patricia from November 24th, 2017

Background on ~Patricia's case

GetHuman: ~Patricia - can you tell our other New York Times customers when your case took place?
~Patricia: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to New York Times, and if so, how?
~Patricia: I used the 800-698-4637 number I found for on the GetHuman New York Times customer phone number page I was on: New York Times Customer Service Phone Number
GetHuman: And which of these common New York Times customer issues best describes the reason you wanted to talk to them?
(Shows ~Patricia a list of common New York Times problems)
~Patricia: "Delivery problem" was why I was trying to call.

~Patricia's review of New York Times customer service

GetHuman: So how would you sum up your experience for GetHuman's New York Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patricia: I put a vacation hold on the paper and it was to resume on *****. It did not resume. Two days later, still no paper. I called and was told the paper would be delivered by *:** in the afternoon. I'm still waiting and it is *:**, same day. NYT office is now closed and still no paper and no one to talk to about delivery. We are not happy!
GetHuman: Let's quantify your experience contacting New York Times. On a scale of 1 to 5, how easy is it go get help on a New York Times problem?
~Patricia: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patricia: I'd give them a five out of five on communication.
GetHuman: And what about New York Times's ability to quickly and effectively address your problem?
~Patricia: For that I would say four out of five.
GetHuman: And finally- any advice for other New York Times customers?
~Patricia: Call them early in the day or late. Don't forget any personal or account information you might need for New York Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patricia taken from his New York Times customer service problem that occurred on November 20th, 2017.

New York Times

3.85 of 5 stars | 95 reviews

~Patricia's New York Times Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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