New York Times: Same problem. Had a subscription for Sun Delive...
A New York Times customer review by GetHuman user ~mlcaron from November 21st, 2017
Background on ~mlcaron's case
GetHuman: ~mlcaron - can you tell our other New York Times customers when your case took place?
~mlcaron: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to New York Times, and if so, how?
GetHuman: And which of these common New York Times customer issues best describes the reason you wanted to talk to them?
(Shows ~mlcaron a list of common New York Times problems)
~mlcaron: "I'm moving" was why I was trying to call.
~mlcaron's review of New York Times customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mlcaron: Same problem. Had a subscription for Sun Delivery cancelled after many consecutive failures to deliver and no help. Tried again with a new subscription. Same problem. NYT refuses to contact local delivery. Told must miss * deliveries (a month) before they might even followup. FORGET NYT!
GetHuman: Let's quantify your experience contacting New York Times. On a scale of 1 to 5, how easy is it go get help on a New York Times problem?
~mlcaron: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mlcaron: I'd give them a four out of five on communication.
GetHuman: And what about New York Times's ability to quickly and effectively address your problem?
~mlcaron: For that I would say five out of five.
GetHuman: And finally- any advice for other New York Times customers?
~mlcaron: Call them early in the day or late. Don't forget any personal or account information you might need for New York Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mlcaron taken from his New York Times customer service problem that occurred on November 20th, 2017.