New York Times: Their automated menu is impenetrable & often us...

A New York Times customer review by GetHuman user GetHuman-289258 from November 9th, 2017

Background on GetHuman-289258's case

GetHuman: GetHuman-289258 - can you tell our other New York Times customers when your case took place?
GetHuman-289258: Yup. It was middle of the night, on October 31st.
GetHuman: Did you reach out to New York Times, and if so, how?
GetHuman-289258: I used the 800-698-4637 number I found for on the GetHuman New York Times customer phone number page I was on: New York Times Customer Service Phone Number
GetHuman: And which of these common New York Times customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-289258 a list of common New York Times problems)
GetHuman-289258: "Cancel service" was why I was trying to call.

GetHuman-289258's review of New York Times customer service

GetHuman: So how would you sum up your experience for GetHuman's New York Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-289258: Their automated menu is impenetrable & often useless. Dialing *** got me past that with no problem. Good to know.
GetHuman: Let's quantify your experience contacting New York Times. On a scale of 1 to 5, how easy is it go get help on a New York Times problem?
GetHuman-289258: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-289258: I'd give them a five out of five on communication.
GetHuman: And what about New York Times's ability to quickly and effectively address your problem?
GetHuman-289258: For that I would say three out of five.
GetHuman: And finally- any advice for other New York Times customers?
GetHuman-289258: Call them early in the day or late. Don't forget any personal or account information you might need for New York Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-289258 taken from his New York Times customer service problem that occurred on October 31st, 2017.

New York Times

3.85 of 5 stars | 95 reviews
New York Times ReviewsNew York Times's Phone NumberAll New York Times contact info

GetHuman-289258's New York Times Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like New York Times, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with New York Times in any way.

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