Newegg: Communication not a problem, but they refused t...
A Newegg customer review by GetHuman user ~Jason from November 17th, 2017
Background on ~Jason's case
GetHuman: ~Jason - can you tell our other Newegg customers when your case took place?
~Jason: Yeah. It was late at night, on November 13th.
GetHuman: Did you reach out to Newegg, and if so, how?
GetHuman: And which of these common Newegg customer issues best describes the reason you wanted to talk to them?
(Shows ~Jason a list of common Newegg problems)
~Jason: "Complaint" was why I was trying to call.
~Jason's review of Newegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Newegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jason: Communication not a problem, but they refused to hear what I was saying. My hard drives arrived DOA, but they kept saying that the box was intact when they got my return, therefore the customer damaged the drives * RMA denied. No matter how many times I said it, they refused to acknowledge that the drives were DOA when I got them. I even recorded the unboxing which shows no damage, but they keep saying "excessive scratches and dents". Do not shop at Newegg!
GetHuman: Let's quantify your experience contacting Newegg. On a scale of 1 to 5, how easy is it go get help on a Newegg problem?
~Jason: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jason: I'd give them a four out of five on communication.
GetHuman: And what about Newegg's ability to quickly and effectively address your problem?
~Jason: For that I would say one out of five.
GetHuman: And finally- any advice for other Newegg customers?
~Jason: Call them early in the day or late. Don't forget any personal or account information you might need for Newegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jason taken from his Newegg customer service problem that occurred on November 13th, 2017.