Newegg: Good customer service* got a $** credit for a...
A Newegg customer review by GetHuman user ~REALab from November 26th, 2017
Background on ~REALab's case
GetHuman: ~REALab - can you tell our other Newegg customers when your case took place?
~REALab: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Newegg, and if so, how?
GetHuman: And which of these common Newegg customer issues best describes the reason you wanted to talk to them?
(Shows ~REALab a list of common Newegg problems)
~REALab: "Complaint" was why I was trying to call.
~REALab's review of Newegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Newegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~REALab: Good customer service* got a $** credit for a *-day shipping order that wasn't SENT till day *! (warehouse problem).**GREAT customer service would've been to upgrade my package (as it hadn't been picked up by UPS yet) to OVERNIGHT, but GREAT customer service doesn't really exist any more.**Wait time (for me) was about ** minutes, so have a book handy.
GetHuman: Let's quantify your experience contacting Newegg. On a scale of 1 to 5, how easy is it go get help on a Newegg problem?
~REALab: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~REALab: I'd give them a four out of five on communication.
GetHuman: And what about Newegg's ability to quickly and effectively address your problem?
~REALab: For that I would say one out of five.
GetHuman: And finally- any advice for other Newegg customers?
~REALab: Call them early in the day or late. Don't forget any personal or account information you might need for Newegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~REALab taken from his Newegg customer service problem that occurred on November 23rd, 2017.