NextEra Energy, Inc.: I don't think that the customer service people...
A NextEra Energy, Inc. customer review by GetHuman user ~SomeGuy from November 18th, 2017
Background on ~SomeGuy's case
GetHuman: ~SomeGuy - can you tell our other NextEra Energy, Inc. customers when your case took place?
~SomeGuy: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to NextEra Energy, Inc., and if so, how?
GetHuman: And which of these common NextEra Energy, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~SomeGuy a list of common NextEra Energy, Inc. problems)
~SomeGuy: "Cancel service" was why I was trying to call.
~SomeGuy's review of NextEra Energy, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's NextEra Energy, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SomeGuy: I don't think that the customer service people are bad people. But the service people are poorly trained, the company's processes are completely broken, their computer systems do not work right, and it's just chaos. It took me * hours, * calls to two numbers, and talking to about * or * people to do something that should have taken less than * minutes.
GetHuman: Let's quantify your experience contacting NextEra Energy, Inc.. On a scale of 1 to 5, how easy is it go get help on a NextEra Energy, Inc. problem?
~SomeGuy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SomeGuy: I'd give them a one out of five on communication.
GetHuman: And what about NextEra Energy, Inc.'s ability to quickly and effectively address your problem?
~SomeGuy: For that I would say one out of five.
GetHuman: And finally- any advice for other NextEra Energy, Inc. customers?
~SomeGuy: Call them early in the day or late. Don't forget any personal or account information you might need for NextEra Energy, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SomeGuy taken from his NextEra Energy, Inc. customer service problem that occurred on November 16th, 2017.