NikeStore.com: After waiting for ** minutes for a representati...
A NikeStore.com customer review by GetHuman user ~grnize09 from November 11th, 2017
Background on ~grnize09's case
GetHuman: ~grnize09 - can you tell our other NikeStore.com customers when your case took place?
~grnize09: Yes I can. It was middle of the night, on November 8th.
GetHuman: Did you reach out to NikeStore.com, and if so, how?
GetHuman: And which of these common NikeStore.com customer issues best describes the reason you wanted to talk to them?
(Shows ~grnize09 a list of common NikeStore.com problems)
~grnize09: "Change order" was why I was trying to call.
~grnize09's review of NikeStore.com customer service
GetHuman: So how would you sum up your experience for GetHuman's NikeStore.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grnize09: After waiting for ** minutes for a representative, the information the rep was providing me with was inaccurate (telling me my item had shipped when I hadn't received a shipment notice, tracking number, and ** business days later, they hadn't charged me yet!). The quality of phone conversation was muffled and I could barely understand the representative. It gets better...after an additional ** minutes of trying to get to the bottom of the problem, I WAS DISCONNECTED! For such a large franchise, the customer service today was a disgrace!
GetHuman: Let's quantify your experience contacting NikeStore.com. On a scale of 1 to 5, how easy is it go get help on a NikeStore.com problem?
~grnize09: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grnize09: I'd give them a five out of five on communication.
GetHuman: And what about NikeStore.com's ability to quickly and effectively address your problem?
~grnize09: For that I would say five out of five.
GetHuman: And finally- any advice for other NikeStore.com customers?
~grnize09: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for NikeStore.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grnize09 taken from his NikeStore.com customer service problem that occurred on November 8th, 2017.
NikeStore.com
4.00 of 5 stars | 8 reviews
~grnize09's NikeStore.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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