Nikon: bought a camera, coolpix, used it ONCE. called...
A Nikon customer review by GetHuman user ~ayeletbrenner from November 26th, 2017
Background on ~ayeletbrenner's case
GetHuman: ~ayeletbrenner - can you tell our other Nikon customers when your case took place?
~ayeletbrenner: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Nikon, and if so, how?
GetHuman: And which of these common Nikon customer issues best describes the reason you wanted to talk to them?
(Shows ~ayeletbrenner a list of common Nikon problems)
~ayeletbrenner: "Technical support" was why I was trying to call.
~ayeletbrenner's review of Nikon customer service
GetHuman: So how would you sum up your experience for GetHuman's Nikon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ayeletbrenner: bought a camera, coolpix, used it ONCE. called for repair, under warranty. Nikon will cover repair. but will not cover shipment. They sell you a defected item and make you pay for it!!!
GetHuman: Let's quantify your experience contacting Nikon. On a scale of 1 to 5, how easy is it go get help on a Nikon problem?
~ayeletbrenner: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ayeletbrenner: I'd give them a five out of five on communication.
GetHuman: And what about Nikon's ability to quickly and effectively address your problem?
~ayeletbrenner: For that I would say one out of five.
GetHuman: And finally- any advice for other Nikon customers?
~ayeletbrenner: Call them early in the day or late. Don't forget any personal or account information you might need for Nikon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ayeletbrenner taken from his Nikon customer service problem that occurred on November 23rd, 2017.