Nintendo puts its customer service number on th...
A Nintendo customer review by GetHuman user ~bobbygeorgina from November 3rd, 2017
Background on ~bobbygeorgina's case
GetHuman: ~bobbygeorgina - can you tell our other Nintendo customers when your case took place?
~bobbygeorgina: Yup. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Nintendo, and if so, how?
GetHuman: And which of these common Nintendo customer issues best describes the reason you wanted to talk to them?
(Shows ~bobbygeorgina a list of common Nintendo problems)
~bobbygeorgina: "Track an Order" was why I was trying to call.
~bobbygeorgina's review of Nintendo customer service
GetHuman: So how would you sum up your experience for GetHuman's Nintendo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bobbygeorgina: Nintendo puts its customer service number on the bottom of every one of its products. This has been in practice for decades by Nintendo. And yet still I only had a two-minute wait during my lunch break...Wonderful! Customer service representative began taking care of my problem and a replacement was sent the same day.
GetHuman: Let's quantify your experience contacting Nintendo. On a scale of 1 to 5, how easy is it go get help on a Nintendo problem?
~bobbygeorgina: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bobbygeorgina: I'd give them a five out of five on communication.
GetHuman: And what about Nintendo's ability to quickly and effectively address your problem?
~bobbygeorgina: For that I would say one out of five.
GetHuman: And finally- any advice for other Nintendo customers?
~bobbygeorgina: Call them early in the day or late. Don't forget any personal or account information you might need for Nintendo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bobbygeorgina taken from his Nintendo customer service problem that occurred on October 29th, 2017.