Nordstrom: Very disappointed taking trump line away

A Nordstrom customer review by GetHuman user GetHuman-rrdstjoh from December 7th, 2017

Background on GetHuman-rrdstjoh's case

GetHuman: GetHuman-rrdstjoh - can you tell our other Nordstrom customers when your case took place?
GetHuman-rrdstjoh: Yes. It was morning, on December 4th.
GetHuman: Did you reach out to Nordstrom, and if so, how?
GetHuman-rrdstjoh: I used the 888-282-6060 number I found for on the GetHuman Nordstrom customer phone number page I was on: Nordstrom Customer Service Phone Number
GetHuman: And which of these common Nordstrom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rrdstjoh a list of common Nordstrom problems)
GetHuman-rrdstjoh: "Warranty claim" was why I was trying to call.

GetHuman-rrdstjoh's review of Nordstrom customer service

GetHuman: So how would you sum up your experience for GetHuman's Nordstrom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rrdstjoh: Very disappointed taking trump line away
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-rrdstjoh: I have been a preferred customer for many years I just cut my Nordstrom card up into a million pieces. Nordstrom you are fired. We want ivanka trump line back.
GetHuman: Let's quantify your experience contacting Nordstrom. On a scale of 1 to 5, how easy is it go get help on a Nordstrom problem?
GetHuman-rrdstjoh: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rrdstjoh: I'd give them a four out of five on communication.
GetHuman: And what about Nordstrom's ability to quickly and effectively address your problem?
GetHuman-rrdstjoh: For that I would say five out of five.
GetHuman: And finally- any advice for other Nordstrom customers?
GetHuman-rrdstjoh: Call them early in the day or late. Don't forget any personal or account information you might need for Nordstrom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rrdstjoh taken from his Nordstrom customer service problem that occurred on December 4th, 2017.

Nordstrom

5.00 of 5 stars | 8 reviews

GetHuman-rrdstjoh's Nordstrom Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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