Nordstrom: unhappy with you choice to discontinue Ivanka's items
A Nordstrom customer review by GetHuman user GetHuman-tmangapo from December 7th, 2017
Background on GetHuman-tmangapo's case
GetHuman: GetHuman-tmangapo - can you tell our other Nordstrom customers when your case took place?
GetHuman-tmangapo: Yes I can. It was middle of the night, on December 3rd.
GetHuman: Did you reach out to Nordstrom, and if so, how?
GetHuman: And which of these common Nordstrom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tmangapo a list of common Nordstrom problems)
GetHuman-tmangapo: "Contact customer support" was why I was trying to call.
GetHuman-tmangapo's review of Nordstrom customer service
GetHuman: So how would you sum up your experience for GetHuman's Nordstrom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tmangapo: unhappy with you choice to discontinue Ivanka's items
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-tmangapo: I am so very disappointed in Nordstrom. This is totally political as some other stores are doing the same through political pressure. You don't have the balls to stand up to people and do what is right. She has done nothing wrong so why take it out on her. I am so very, very, very disappointed in Nordstrom's decision. Politics should stay out of your business. I don't believe you when you say it is not political as it is because you are getting pressure from outside political people and you caved. Shame on you.
GetHuman: Let's quantify your experience contacting Nordstrom. On a scale of 1 to 5, how easy is it go get help on a Nordstrom problem?
GetHuman-tmangapo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tmangapo: I'd give them a three out of five on communication.
GetHuman: And what about Nordstrom's ability to quickly and effectively address your problem?
GetHuman-tmangapo: For that I would say five out of five.
GetHuman: And finally- any advice for other Nordstrom customers?
GetHuman-tmangapo: Call them early in the day or late. Don't forget any personal or account information you might need for Nordstrom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tmangapo taken from his Nordstrom customer service problem that occurred on December 3rd, 2017.