Norfolk Southern Corporation: unable to speek to anyone. My car was damage du...
A Norfolk Southern Corporation customer review by GetHuman user GetHuman-377069 from November 27th, 2017
Background on GetHuman-377069's case
GetHuman: GetHuman-377069 - can you tell our other Norfolk Southern Corporation customers when your case took place?
GetHuman-377069: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Norfolk Southern Corporation, and if so, how?
GetHuman: And which of these common Norfolk Southern Corporation customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-377069 a list of common Norfolk Southern Corporation problems)
GetHuman-377069: "Complaint" was why I was trying to call.
GetHuman-377069's review of Norfolk Southern Corporation customer service
GetHuman: So how would you sum up your experience for GetHuman's Norfolk Southern Corporation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-377069: unable to speek to anyone. My car was damage due to an employe parked in an alley where I work,unable to drive threw.
GetHuman: Let's quantify your experience contacting Norfolk Southern Corporation. On a scale of 1 to 5, how easy is it go get help on a Norfolk Southern Corporation problem?
GetHuman-377069: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-377069: I'd give them a two out of five on communication.
GetHuman: And what about Norfolk Southern Corporation's ability to quickly and effectively address your problem?
GetHuman-377069: For that I would say one out of five.
GetHuman: And finally- any advice for other Norfolk Southern Corporation customers?
GetHuman-377069: Call them early in the day or late. Don't forget any personal or account information you might need for Norfolk Southern Corporation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-377069 taken from his Norfolk Southern Corporation customer service problem that occurred on November 19th, 2017.
Norfolk Southern Corporation
1.00 of 5 stars | 18 reviews
GetHuman-377069's Norfolk Southern Corporation Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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