Normthompson.com: At *:** the mail arrived and on top was a NT en...
A Normthompson.com customer review by GetHuman user ~Suzanne W. Guy from November 21st, 2017
Background on ~Suzanne W. Guy's case
GetHuman: ~Suzanne W. Guy - can you tell our other Normthompson.com customers when your case took place?
~Suzanne W. Guy: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Normthompson.com, and if so, how?
GetHuman: And which of these common Normthompson.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Suzanne W. Guy a list of common Normthompson.com problems)
~Suzanne W. Guy: "Warranty claim" was why I was trying to call.
~Suzanne W. Guy's review of Normthompson.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Normthompson.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Suzanne W. Guy: At *:** the mail arrived and on top was a NT envelope offering a voucher plus a few items on sale. At *:** I dialed your number to place a *-item order ****** and ******. First I was told beef Wellington appetizers could not be shipped until May *. I said OK - then he said, " sorry, sold out." Same story with the shoes - first back-ordered until August. I hadn't given him my size! He put me on hold and returned and said "not available." So my $** voucher will not be used. I wasted ** minutes, giving zip code, verifying phone number, updating e-mail - all to no avail. I love NT food items and some clothing, but your customer service left this customer totally frustrated. Suzanne Guy
GetHuman: Let's quantify your experience contacting Normthompson.com. On a scale of 1 to 5, how easy is it go get help on a Normthompson.com problem?
~Suzanne W. Guy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Suzanne W. Guy: I'd give them a five out of five on communication.
GetHuman: And what about Normthompson.com's ability to quickly and effectively address your problem?
~Suzanne W. Guy: For that I would say five out of five.
GetHuman: And finally- any advice for other Normthompson.com customers?
~Suzanne W. Guy: Call them early in the day or late. Don't forget any personal or account information you might need for Normthompson.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Suzanne W. Guy taken from his Normthompson.com customer service problem that occurred on November 14th, 2017.