North American Power: Extremely long wait on recorded line any time o...
A North American Power customer review by GetHuman user ~none from November 21st, 2017
Background on ~none's case
GetHuman: ~none - can you tell our other North American Power customers when your case took place?
~none: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to North American Power, and if so, how?
GetHuman: And which of these common North American Power customer issues best describes the reason you wanted to talk to them?
(Shows ~none a list of common North American Power problems)
~none: "Setup service" was why I was trying to call.
~none's review of North American Power customer service
GetHuman: So how would you sum up your experience for GetHuman's North American Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~none: Extremely long wait on recorded line any time on numerous occasions that I've called. Supposed to have $** prepaid visa card for signing up and no satisfaction with why it has not been sent and received by me. Ongoing since November, **** (signup months prior to that).
GetHuman: Let's quantify your experience contacting North American Power. On a scale of 1 to 5, how easy is it go get help on a North American Power problem?
~none: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~none: I'd give them a four out of five on communication.
GetHuman: And what about North American Power's ability to quickly and effectively address your problem?
~none: For that I would say three out of five.
GetHuman: And finally- any advice for other North American Power customers?
~none: Call them early in the day or late. Don't forget any personal or account information you might need for North American Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~none taken from his North American Power customer service problem that occurred on November 20th, 2017.
North American Power
3.50 of 5 stars | 7 reviews
~none's North American Power Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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