North Carolina Department of Revenue: After breaking through their busy-signal barrie...
A North Carolina Department of Revenue customer review by GetHuman user ~BLW from November 22nd, 2017
Background on ~BLW's case
GetHuman: ~BLW - can you tell our other North Carolina Department of Revenue customers when your case took place?
~BLW: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to North Carolina Department of Revenue, and if so, how?
GetHuman: And which of these common North Carolina Department of Revenue customer issues best describes the reason you wanted to talk to them?
(Shows ~BLW a list of common North Carolina Department of Revenue problems)
~BLW: "Find my AGI" was why I was trying to call.
~BLW's review of North Carolina Department of Revenue customer service
GetHuman: So how would you sum up your experience for GetHuman's North Carolina Department of Revenue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BLW: After breaking through their busy-signal barrier, we waited ** minutes for someone to pick up. First receptionist said that she'd have to transfer us. We then reached the right department, were put on hold, waited another ** minutes, got a message that said, "Due to circumstances beyond our control, no personal assistance is available* please call back at another time," and we were disconnected. Called back several times with similar results. Thanks, Governor McCrory, for the "excellent" customer service.
GetHuman: Let's quantify your experience contacting North Carolina Department of Revenue. On a scale of 1 to 5, how easy is it go get help on a North Carolina Department of Revenue problem?
~BLW: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BLW: I'd give them a three out of five on communication.
GetHuman: And what about North Carolina Department of Revenue's ability to quickly and effectively address your problem?
~BLW: For that I would say four out of five.
GetHuman: And finally- any advice for other North Carolina Department of Revenue customers?
~BLW: Call them early in the day or late. Don't forget any personal or account information you might need for North Carolina Department of Revenue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BLW taken from his North Carolina Department of Revenue customer service problem that occurred on November 17th, 2017.