North Carolina Department of Revenue: The NCDOR is a joke. I waited for ** minutes t...
A North Carolina Department of Revenue customer review by GetHuman user ~Business Owner from November 22nd, 2017
Background on ~Business Owner's case
GetHuman: ~Business Owner - can you tell our other North Carolina Department of Revenue customers when your case took place?
~Business Owner: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to North Carolina Department of Revenue, and if so, how?
GetHuman: And which of these common North Carolina Department of Revenue customer issues best describes the reason you wanted to talk to them?
(Shows ~Business Owner a list of common North Carolina Department of Revenue problems)
~Business Owner: "Find my AGI" was why I was trying to call.
~Business Owner's review of North Carolina Department of Revenue customer service
GetHuman: So how would you sum up your experience for GetHuman's North Carolina Department of Revenue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Business Owner: The NCDOR is a joke. I waited for ** minutes to talk to someone then was put on hold for another ** minutes before I hung up. All over an issue where they put my payment in the wrong place. The NCDOR has cost me hundreds of dollars that I could be making while I am waiting on hold. Customer service *****!
GetHuman: Let's quantify your experience contacting North Carolina Department of Revenue. On a scale of 1 to 5, how easy is it go get help on a North Carolina Department of Revenue problem?
~Business Owner: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Business Owner: I'd give them a three out of five on communication.
GetHuman: And what about North Carolina Department of Revenue's ability to quickly and effectively address your problem?
~Business Owner: For that I would say four out of five.
GetHuman: And finally- any advice for other North Carolina Department of Revenue customers?
~Business Owner: Call them early in the day or late. Don't forget any personal or account information you might need for North Carolina Department of Revenue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Business Owner taken from his North Carolina Department of Revenue customer service problem that occurred on November 14th, 2017.