North Carolina Department of Revenue: We received a Notice of Collection. Called & Ag...
A North Carolina Department of Revenue customer review by GetHuman user ~Unserved 35 minute hold from November 23rd, 2017
Background on ~Unserved 35 minute hold's case
GetHuman: ~Unserved 35 minute hold - can you tell our other North Carolina Department of Revenue customers when your case took place?
~Unserved 35 minute hold: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to North Carolina Department of Revenue, and if so, how?
GetHuman: And which of these common North Carolina Department of Revenue customer issues best describes the reason you wanted to talk to them?
(Shows ~Unserved 35 minute hold a list of common North Carolina Department of Revenue problems)
~Unserved 35 minute hold: "Find my AGI" was why I was trying to call.
~Unserved 35 minute hold's review of North Carolina Department of Revenue customer service
GetHuman: So how would you sum up your experience for GetHuman's North Carolina Department of Revenue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unserved 35 minute hold: We received a Notice of Collection. Called & Agent ***** said waiver had been approved ****. Transferred to other agent. Waited ** minutes and was told that more time needed for posting. If you have a serious delay in posting receivables, PLEASE do not send "Notice of Collections". Your internal delays should not lead to sending letters as a form of harassment
GetHuman: Let's quantify your experience contacting North Carolina Department of Revenue. On a scale of 1 to 5, how easy is it go get help on a North Carolina Department of Revenue problem?
~Unserved 35 minute hold: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unserved 35 minute hold: I'd give them a five out of five on communication.
GetHuman: And what about North Carolina Department of Revenue's ability to quickly and effectively address your problem?
~Unserved 35 minute hold: For that I would say two out of five.
GetHuman: And finally- any advice for other North Carolina Department of Revenue customers?
~Unserved 35 minute hold: Call them early in the day or late. Don't forget any personal or account information you might need for North Carolina Department of Revenue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unserved 35 minute hold taken from his North Carolina Department of Revenue customer service problem that occurred on November 21st, 2017.