Norton AntiVirus: Good help to get a refund. No wait time, but o...
A Norton AntiVirus customer review by GetHuman user ~Ron Johnson from November 19th, 2017
Background on ~Ron Johnson's case
GetHuman: ~Ron Johnson - can you tell our other Norton AntiVirus customers when your case took place?
~Ron Johnson: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows ~Ron Johnson a list of common Norton AntiVirus problems)
~Ron Johnson: "Make a purchase" was why I was trying to call.
~Ron Johnson's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ron Johnson: Good help to get a refund. No wait time, but outsourced call center. They were very helpful, if slow.
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
~Ron Johnson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ron Johnson: I'd give them a four out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
~Ron Johnson: For that I would say one out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
~Ron Johnson: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ron Johnson taken from his Norton AntiVirus customer service problem that occurred on November 10th, 2017.