Norton AntiVirus: I got a notice by e-mail that Norton was renewe...
A Norton AntiVirus customer review by GetHuman user ~rita adam from November 20th, 2017
Background on ~rita adam's case
GetHuman: ~rita adam - can you tell our other Norton AntiVirus customers when your case took place?
~rita adam: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows ~rita adam a list of common Norton AntiVirus problems)
~rita adam: "Track order" was why I was trying to call.
~rita adam's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rita adam: I got a notice by e-mail that Norton was renewed-fine but it showed my old credit card no and I did call your office a few weeks go and gave them my new no call me at ***-***-**** if you ha trouble
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
~rita adam: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rita adam: I'd give them a four out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
~rita adam: For that I would say one out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
~rita adam: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rita adam taken from his Norton AntiVirus customer service problem that occurred on November 14th, 2017.