Norton AntiVirus: This was so quick and easy - he had me up and r...
A Norton AntiVirus customer review by GetHuman user ~Cheyenne WY from November 24th, 2017
Background on ~Cheyenne WY's case
GetHuman: ~Cheyenne WY - can you tell our other Norton AntiVirus customers when your case took place?
~Cheyenne WY: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows ~Cheyenne WY a list of common Norton AntiVirus problems)
~Cheyenne WY: "Track order" was why I was trying to call.
~Cheyenne WY's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cheyenne WY: This was so quick and easy - he had me up and running in no time and the customer service was great.
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
~Cheyenne WY: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cheyenne WY: I'd give them a five out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
~Cheyenne WY: For that I would say one out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
~Cheyenne WY: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cheyenne WY taken from his Norton AntiVirus customer service problem that occurred on November 15th, 2017.