Norton AntiVirus: first time, chat ended before I could find out...
A Norton AntiVirus customer review by GetHuman user ~nancyann from November 12th, 2017
Background on ~nancyann's case
GetHuman: ~nancyann - can you tell our other Norton AntiVirus customers when your case took place?
~nancyann: Yeah. It was evening, on November 6th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows ~nancyann a list of common Norton AntiVirus problems)
~nancyann: "Account Access" was why I was trying to call.
~nancyann's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nancyann: first time, chat ended before I could find out where the new product button was. second time, I received no communication for more than an hour. third time, I got tired and went to bed. All I wanted to know is whether or not my renewal went through!!!
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
~nancyann: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nancyann: I'd give them a one out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
~nancyann: For that I would say five out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
~nancyann: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nancyann taken from his Norton AntiVirus customer service problem that occurred on November 6th, 2017.