O'Neill: I need help with a wetsuits seams
A O'Neill customer review by GetHuman user GetHuman-eddylync from December 7th, 2017
Background on GetHuman-eddylync's case
GetHuman: GetHuman-eddylync - can you tell our other O'Neill customers when your case took place?
GetHuman-eddylync: Yes I can. It was morning, on November 29th.
GetHuman: Did you reach out to O'Neill, and if so, how?
GetHuman: And which of these common O'Neill customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-eddylync a list of common O'Neill problems)
GetHuman-eddylync: "None of those really matches why I wanted to call O'Neill that day." was why I was trying to call.
GetHuman-eddylync's review of O'Neill customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Neill customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-eddylync: I need help with a wetsuits seams
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-eddylync: I have an O'Neill suoerfreak *** junior wetsuit and at the bottom of the front panel of the wetsuit a bit of thread is unravelling
GetHuman: Let's quantify your experience contacting O'Neill. On a scale of 1 to 5, how easy is it go get help on a O'Neill problem?
GetHuman-eddylync: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-eddylync: I'd give them a five out of five on communication.
GetHuman: And what about O'Neill's ability to quickly and effectively address your problem?
GetHuman-eddylync: For that I would say four out of five.
GetHuman: And finally- any advice for other O'Neill customers?
GetHuman-eddylync: Call them early in the day or late. Don't forget any personal or account information you might need for O'Neill to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-eddylync taken from his O'Neill customer service problem that occurred on November 29th, 2017.
O'Neill
4.50 of 5 stars | 55 reviews
GetHuman-eddylync's O'Neill Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars
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