OJ Commerce: Having a very difficult time getting in touch w...
A OJ Commerce customer review by GetHuman user ~jcw99 from November 17th, 2017
Background on ~jcw99's case
GetHuman: ~jcw99 - can you tell our other OJ Commerce customers when your case took place?
~jcw99: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to OJ Commerce, and if so, how?
GetHuman: And which of these common OJ Commerce customer issues best describes the reason you wanted to talk to them?
(Shows ~jcw99 a list of common OJ Commerce problems)
~jcw99: "Overcharge/Strange charge" was why I was trying to call.
~jcw99's review of OJ Commerce customer service
GetHuman: So how would you sum up your experience for GetHuman's OJ Commerce customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jcw99: Having a very difficult time getting in touch with customer service. Ordered a product over * month ago, *st item damaged and replacement is the wrong product. Unable to reach via phone, on hold for *** minutes then transfered to a voicemail and never recieve a call back. Did finally recieve a call back from an email and the represenative was unable to answer my questions on how to have the wrong item returned for a refund. Very frustrated with this company.
GetHuman: Let's quantify your experience contacting OJ Commerce. On a scale of 1 to 5, how easy is it go get help on a OJ Commerce problem?
~jcw99: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jcw99: I'd give them a five out of five on communication.
GetHuman: And what about OJ Commerce's ability to quickly and effectively address your problem?
~jcw99: For that I would say five out of five.
GetHuman: And finally- any advice for other OJ Commerce customers?
~jcw99: Call them early in the day or late. Don't forget any personal or account information you might need for OJ Commerce to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jcw99 taken from his OJ Commerce customer service problem that occurred on November 11th, 2017.
OJ Commerce
5.00 of 5 stars | 10 reviews
~jcw99's OJ Commerce Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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